Warranty & Returns
Warranty
Thank you for your interest in the products and services of Arozzi. This Limited Manufacturer Warranty applies to physical products purchased from Arozzi Europe or any of our official resellers in Europe.
Legal Notice on Consumer Rights:
This commercial guarantee is provided voluntarily by Arozzi Europe and does not affect, limit, or replace your statutory legal rights under EU consumer protection laws against the seller of the product. Consumers have a right to remedies from the seller free of charge in the event of a lack of conformity of the goods, and those remedies are not affected by this commercial guarantee.
Warranty Period?
The Warranty Period for products purchased from Arozzi Europe or one of our official resellers depends on the date of purchase:
- All products purchased on or after September 1, 2026, are covered by a 3-year commercial durability guarantee from the date of purchase.
- Products purchased before September 1, 2026, are covered by a 2-year warranty from the date of purchase, except for Nova monitors, which are covered by a 3-year warranty regardless of purchase date.
What does this limited warranty cover?
During the Warranty Period, Arozzi Europe will repair or replace, at no charge, product(s) or part(s) of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
What will we do to correct problems?
Arozzi Europe will in first hand correct the problem by replacing the faulty part(s), at no charge, using new or refurbished replacement part(s). If repair or part replacement is not feasible, Arozzi Europe may replace the entire product. A replacement product or part assumes the remaining warranty period of the original product.
What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by:
Wear and Tear – Normal wear and tear from daily usage including but not limited to: Softening and flattening of the cushion foam and fibres, Wrinkling, Fading and Peeling.
Alterations – Damages that have occurred during, or because of modifications of the products that have not been directly approved by us.
Physical Abuse – Damages or alterations to the structure and/or material of the product, including but not limited to, dents, nicks, stains, or disassembly services; provided, that the defect is caused by such abuse or damage.
What do you have to do?
To obtain warranty service, you must first contact us through our contact form in order to determine the problem and the most appropriate solution for you. You must provide a valid proof of purchase showing the date and place of purchase.. You can contact us here.
Returns
We adopt a 14 days return policy which means that all non-personalized products purchased on this website may be returned to us within the time-frame. You need to contact us within 14 days after the product(s) came into your possession and the product(s) must be returned to us without any undue delays.
Returned products must be returned in the same condition as they were sent and they must be sent in its original packaging.
If the product is not faulty, (i.e. if you changed your mind or if you are unhappy with the product for some other reason), the cost of shipping will fall on you. And it is your responsibility that the package arrives safely to us so we recommend that you use a courier service where it is possible to track the shipment.
If the product is faulty when you receive it please contact us through our contact form and we will help you out (see more information under the warranty section).
We reserve the right to give a partial refund in cases when the product(s) is not in an unused condition, is damaged or have missing parts not due to our error.
How returns work
Contact us through the contact form on our website and attach the invoice to the message as a proof of purchase. Or you can use this Withdrawal Form.
We will then get back to you as soon as possible with information on where to send the product(s).
As soon as we have received the product(s) and made an inspection we will inform you of our decision.
If a refund is approved we will automatically credit the purchase to your credit card or original method of payment.
If the product(s) is damaged, not in its original condition or missing parts we will inform you if you are eligible for a partial refund. This is decided from case to case depending on the severity of the damages or what parts are missing.
Important: The return policy does not cover personalized products i.e products with a customized embroidery.
Unclaimed packages
In cases where packages remain unclaimed at your local post office, or when deliveries are refused either at the point of delivery or during transit, Arozzi retains the authority to charge a handling fee. This fee is designed to cover the costs associated with the shipping and handling of the returned package.
The fee varies based on delivery country and size of the package.
Thank you for your interest in the products and services of Arozzi. This Limited Manufacturer Warranty applies to physical products purchased from Arozzi Europe or any of our official resellers in Europe.
Legal Notice on Consumer Rights:
This commercial guarantee is provided voluntarily by Arozzi Europe and does not affect, limit, or replace your statutory legal rights under EU consumer protection laws against the seller of the product. Consumers have a right to remedies from the seller free of charge in the event of a lack of conformity of the goods, and those remedies are not affected by this commercial guarantee.
Warranty Period?
The Warranty Period for products purchased from Arozzi Europe or one of our official resellers depends on the date of purchase:
- All products purchased on or after September 1, 2026, are covered by a 3-year commercial durability guarantee from the date of purchase.
- Products purchased before September 1, 2026, are covered by a 2-year warranty from the date of purchase, except for Nova monitors, which are covered by a 3-year warranty regardless of purchase date.
What does this limited warranty cover?
During the Warranty Period, Arozzi Europe will repair or replace, at no charge, product(s) or part(s) of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
What will we do to correct problems?
Arozzi Europe will in first hand correct the problem by replacing the faulty part(s), at no charge, using new or refurbished replacement part(s). If repair or part replacement is not feasible, Arozzi Europe may replace the entire product. A replacement product or part assumes the remaining warranty period of the original product.
What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by:
Wear and Tear – Normal wear and tear from daily usage including but not limited to: Softening and flattening of the cushion foam and fibres, Wrinkling, Fading and Peeling.
Alterations – Damages that have occurred during, or because of modifications of the products that have not been directly approved by us.
Physical Abuse – Damages or alterations to the structure and/or material of the product, including but not limited to, dents, nicks, stains, or disassembly services; provided, that the defect is caused by such abuse or damage.
What do you have to do?
To obtain warranty service, you must first contact us through our contact form in order to determine the problem and the most appropriate solution for you. You must provide a valid proof of purchase showing the date and place of purchase.. You can contact us here.
We adopt a 14 days return policy which means that all non-personalized products purchased on this website may be returned to us within the time-frame. You need to contact us within 14 days after the product(s) came into your possession and the product(s) must be returned to us without any undue delays.
Returned products must be returned in the same condition as they were sent and they must be sent in its original packaging.
If the product is not faulty, (i.e. if you changed your mind or if you are unhappy with the product for some other reason), the cost of shipping will fall on you. And it is your responsibility that the package arrives safely to us so we recommend that you use a courier service where it is possible to track the shipment.
If the product is faulty when you receive it please contact us through our contact form and we will help you out (see more information under the warranty section).
We reserve the right to give a partial refund in cases when the product(s) is not in an unused condition, is damaged or have missing parts not due to our error.
How returns work
Contact us through the contact form on our website and attach the invoice to the message as a proof of purchase. Or you can use this Withdrawal Form.
We will then get back to you as soon as possible with information on where to send the product(s).
As soon as we have received the product(s) and made an inspection we will inform you of our decision.
If a refund is approved we will automatically credit the purchase to your credit card or original method of payment.
If the product(s) is damaged, not in its original condition or missing parts we will inform you if you are eligible for a partial refund. This is decided from case to case depending on the severity of the damages or what parts are missing.
Important: The return policy does not cover personalized products i.e products with a customized embroidery.
In cases where packages remain unclaimed at your local post office, or when deliveries are refused either at the point of delivery or during transit, Arozzi retains the authority to charge a handling fee. This fee is designed to cover the costs associated with the shipping and handling of the returned package.
The fee varies based on delivery country and size of the package.
FAQ
Warranty
Find the answers to most common questions about our warranty.
I have a problem with an Arozzi product. What should I do?
How long is the warranty period?
If I receive a spare part or replacement product, is the warranty renewed?
What does the warranty cover?
How does the warranty work?
The product I purchased arrived damaged. What should I do?
Can I apply for warranty even if the product was not purchased directly from you?
Do you offer phone support?
What are your office hours?
I have sent the support team a message via the contact form but I have not heard back from them?
FAQ
Returns
Find the answers to most common questions about our Return Policy.