Frequently Asked Qustions

All orders are shipped from our warehouse in Sweden.

Our shipments are picked up around 13.00 – 14.00 (CET) so if you place your order early it will be sent out the same day. And you can find our average delivery times further down.

Yes! All orders over €100 qualify for free shipping, whether delivered to your home or a pickup point. If you place your order in a different currency, the threshold for free shipping will be adjusted based on the exchange rate.

Yes of course! All orders placed on our site will have a tracking number connected to it. You will receive an email with the tracking info as soon as your order has been shipped out.

You can find a complete list of countries we can deliver to here together with the average delivery times.

If your country is not included we cannot deliver to you directly from us. But you can contact our support team here. They can hopefully help you find a reseller that can deliver to your location.

Please contact the support team right away. If the order has not been sent out they will be able to update your order information.

An order confirmation is sent out automatically with all orders so please check your spam inbox. If the confirmation is not there you can contact the support team here.

Yes, we have a 14 days return policy so if you are unhappy with your product you can return it. But we do not offer free returns so the delivery cost must be paid by you.

We have a 14 days return policy that starts when you have received your product(s).

No, we do not offer free returns. The return cost must be paid by the customer. But we can help out with a return label so the return costs fall under our account. We will then deduct the cost from the refund. We usually have better deals with the shipping companies so we can get a better price.

No, unfortunately not. If you purchased a product from another reseller you need to contact them about returning the item. But if there are any issues with your product we are of course more than happy to assist you. Just send an email to our support team here.

Our support team is always happy to assist! You can contact us here.

We have a two-year warranty on all of our products.

No, the warranty period is not extended for new parts or replacement products. The warranty period still starts from your original date of purchase.

The warranty covers basically everything except damages that are clearly made by the user. This could be stains or scratches for instance.

We are pretty easy to deal with! Just send us a message through the contact form. And the more details you provide the faster we can solve the problem. This can be proof of purchase, pictures of the issue(s) and your delivery address.

And, mostly we try and solve cases by sending out spare parts. It’s quite hard to ship large items like desks and chairs across Europe so spare parts are usually the best method.

Please contact the support team. Hopefully, they will be able to replace the damaged part. Otherwise, they will find another solution!

Yes, if you are located in a country where we can deliver to we are able to assist you. You can find a complete list here. However, if you are located elsewhere you will need to contact your local reseller.

No, we only offer email support. If there is an issue we might require a copy of the receipt and pictures of the faults for instance. So email is easier for both parties. But we are quick to answer so no worries there!

Monday – Thursday: 07.30 – 16.00 (CET).
Friday: 07:00 – 14:00 (CET).

We are closed on the Weekends.

The support team always replies within 1 business day. So if you have not heard back from them something must have gone wrong with the form. You can contact them directly here: support@arozzi.se