Nova 49“ VA incurvé 165Hz - Moniteur de jeu ultralarge

Defective Product + Terrible Customer Service:

I rarely leave reviews, but this experience was bad enough that I feel obligated to warn others.

I received this monitor in clearly defective condition. Right out of the box, the display was washed out, overly bright, and looked completely off—definitely not what you’d expect from a product at this price point. It was unusable for normal work or gaming.

I initiated a return expecting a straightforward resolution, but that’s where things got even worse. Instead of acknowledging the defective unit, customer service claimed that the damage occurred during shipping and blamed me for improper packaging—even though I returned it as best as possible after receiving a faulty product in the first place.

They also refused to take accountability and denied my refund, saying the monitor was “unsellable” due to damage, completely ignoring the fact that it was defective before I even sent it back. It honestly feels like they’re using their policy as an excuse to avoid honoring legitimate returns.

On top of that, communication was frustrating and unhelpful. They kept asking for more proof while disregarding the original issue entirely. No real attempt to resolve the situation fairly.

Stay away from this company

It was one of the best purchases I've made in a long time. Im in love with this monitor.

Fast delivery, really good Customer Service 👍

I'm overall happy with this monitor. The only complaint I have is that the screen doesn't go all the way to the edges. It has black edges on top and left/right side, but not on the bottom. I wish there were no edges. Other than this, I like this monitor.

The Arozzi Nova 49″ in pink is an impressive, ambitious monitor — when used in the right context, it can dramatically boost immersion, productivity, and convenience. For gaming, creative work, or any scenario where you benefit from ultra-wide, high-resolution real estate, I’d confidently recommend it.