Terms and Conditions

The Terms and Conditions directs the way Arozzi Europe handles the whole purchasing process; from you putting an item in your cart and complete the purchase to you receiving your order and any eventual after-sales processes.

1. Payment terms

1.1 Available payment methods

Stripe – Pay directly with your credit/debit card.

PayPal – Pay via your PayPal account or your credit/debit card using PayPal’s payment portal (No PayPal account needed).

Klarna Payments – This is only available for these countries: Austria, Denmark, Germany, Finland, Netherlands, Norway, Sweden, and United Kingdom. The payment method Klarna offers also varies depending on the country.

Bank Transfer – After the order is placed you will receive our bank details and you can then transfer the funds manually from your bank. If we have not received a payment within 14 days, your order will be cancelled and removed.

1.2 Extra Charges

1.2.1 Member countries of the European Union

There are NO extra charges for member counties of the European Union. The amount you see in the checkout is the only fee that you will have to pay.

1.2.2 Countries outside the European Union

Norway
Orders to Norway are VAT free at the point of sale which means that you will need to pay the Norwegian VAT when the package(s) arrive. However, the custom fees, are charged in the checkout so those are already taken care of. If the import VAT is not paid the order will be returned to us and we will have to charge you for the return cost. 

Switzerland
Orders to Switzerland are VAT free at the point of sale which means that you will need to pay the Swiss VAT when the package(s) arrive. However, the custom fees, are charged in the checkout so those are already taken care of. If the import VAT is not paid the order will be returned to us and we will have to charge you for the return cost.

United Kingdom (except Northern Ireland)
We are unable to deliver orders with a product value below 135 GBP (Excl. VAT).

Orders over 135 GPB are tax-free at the point of sale. Instead, you will be charged with United Kingdom`s VAT rate when the order arrives to the UK. You will also be charged additional customs fees by the shipping provider before you receive the package. This fee is for 3.20% of the total product value or a minimum fee of £ 11.

To conclude, these are the extra fees you will be charged:
VAT: 20% of the product value
Custom fees: 3.2% of the product value or a minimum fee of £ 11.

The tax and custom fee are issued by the delivery company. You will be able to pay this fee on the tracking page or when you receive your order. If these fees are not paid the package will be returned to us and we will have to charge you for the return cost.

2. Shipping and delivery

2.1 Order and delivery process.

For most countries we use the courier UPS. The only exception is Sweden where we use the shipping company PostNord. Orders to Sweden will be picked up around 15.30 (CET). The packages collected by UPS will be picked up between 13.00 – 14.00 (CET). So if you place your order early the packages will be shipped the same day.

All packages are sent from our warehouse in Sweden. When the order have been shipped you will receive an email to the address you entered during the checkout with information on how to track your package.

As of 2020-09-10 you will also be able to see the tracking information under orders when you are logged into your account.

You can find a list of the countries we are able to deliver to and the average delivery time here.

2.2 Missing or delayed shipments

In some cases the deliveries can be delayed due to unforeseen circumstances and we cannot guarantee the delivery times that we have written. And a delayed shipment is not a reason for a cancellation of the purchase.

If a package have been lost in transit we will take full responsibility and take the necessary steps to make sure that we solve it with the customer in question.

2.3 Unclaimed Packages or refusals

For packages that are not claimed at your post office or packages that are denied at the door, Arozzi reserves the right to charge you a handling fee to cover the return cost for the package(s). The fee varies based on delivery country and size of the package(s).

3. Returns

Important: The return policy does not cover personalized products i.e., products with a customized embroidery.

3.1 General Information

We adopt a 14-days return policy which means that all non-personalized products purchased on this website may be returned to us within the timeframe. You need to contact us within 14 days after the product(s) came into your possession and the product(s) must be returned to us without any undue delays. Returned products must be returned in the same condition as they were sent, and they must be sent in its original packaging.

If the product is not faulty, (i.e., if you changed your mind or if you are unhappy with the product for some other reason), the cost of shipping will fall on you. And it is your responsibility that the package arrives safely to us, so we recommend that you use a courier service where it is possible to track the shipment.

If the product is faulty when you receive it, please contact us through our contact form and we will assist you (see more information under Manufacturer Warranty).

We reserve the right to give a partial refund in cases when the product(s) is not in an unused condition, is damaged or have missing parts not due to our error.

3.2 How returns work

Contact us through the contact form on our website and attach the invoice to the message as a proof of purchase. And please also write the reason for return. We will then get back to you as soon as possible with information on where to send the product(s). As soon as we have received the product(s) and made an inspection we will inform you of our decision. If a refund is approved, we will automatically credit the purchase to your credit card or original method of payment. If the product(s) is damaged, not in its original condition or missing parts we will inform you if you are eligible for a partial refund. This is decided from case to case depending on the severity of the damages or what parts are missing.

DISCLAIMER – Countries outside the European Union.

Our return policy is still applicable for countries outside the European Union such as Norway, Switzerland, and the United Kingdom. But you, the customer, needs to fill out the necessary customs forms that are required to return an item. We will provide you with the necessary information you might need but it’s ultimately you, the customer’s, responsibility that the forms are filled out correctly.   

4. Refunds

4.1 Member countries of the European Union

In accordance with our 14-days return policy we offer a full refund on all non-personalized products purchased via arozzi.se. If a refund is approved, we will automatically credit the purchase to your credit card or original method of payment.

4.2 Countries outside the European Union

Norway

In accordance with our 14-days return policy we offer a full refund on all non-personalized products purchased via arozzi.se. But we are only able to refund the amount you paid in our web shop. In other words, we are not able to refund the import VAT. Instead, you will need to apply for a refund of the VAT yourself. You can find more information about this here.

Switzerland

In accordance with our 14-days return policy we offer a full refund on all non-personalized products purchased via arozzi.se. But we are only able to refund the amount you paid in our web shop. In other words, we are not able to refund the import VAT. Instead, you will need to apply for a refund of the VAT yourself. You can find more information about this here.

United Kingdom (Except Norther Ireland)

In accordance with our 14-days return policy we offer a full refund on all non-personalized products purchased via arozzi.se. But we are only able to refund the amount you paid in our web shop. In other words, we are not able to refund the import VAT or custom fees that the delivery company charged you on behalf of HMRC. You, the customer, must apply for this yourself. You can read more about it here.

5. Manufacturer Warranty

This Limited Manufacturer Warranty applies to all products purchased from Arozzi Europe or any of our official resellers in Europe.

5.1 What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the first two years from the date of purchase.

5.2 Warranty Period.

The Warranty Period for any product purchased from Arozzi Europe or any of the official resellers is 2 years from the date of purchase. A replacement product or part assumes the remaining warranty of the original product.

5.3 What will we do to correct problems?

During the Warranty Period, Arozzi Europe will repair or replace, at no charge, product(s) or part(s) of a product that proves defective because of improper material or workmanship, under normal use and maintenance. Arozzi Europe will in firsthand correct the problem by replacing the faulty part(s), at no charge, using new or refurbished replacement part(s).

5.4 What does this limited warranty not cover?

This Limited Warranty does not cover any problem that is caused by:

    • Wear and Tear – Normal wear and tear from daily usage including but not limited to: Softening and flattening of the cushion foam and fibers, Wrinkling, Fading and Peeling.
    • Alterations – Damages that have occurred during, or because of modifications of the products that have not been directly approved by us.
    • Physical Abuse – Damages or alterations to the structure and/or material of the product, including but not limited to, dents, nicks, stains, or disassembly services; provided, that the defect is caused by such abuse or damage.

5.5 What do you have to do?

To obtain warranty service, you must first contact us through our contact form in order to determine the problem and the most appropriate solution for you. You can find the form here.

6. Privacy Policy

At Arozzi we are committed to be transparent in everything we do and this of course includes how your personal information is handled. All information that we collect is solely used to give you, the customer, the best experience possible. We do not share your personal information with other companies for marketing purposes, and we do not collect more information than absolutely necessary. You can read the full Privacy Policy here.

7. Contact

If you have any questions about the terms and conditions on this site, don’t hesitate contact us at: info[a]arozzi.se.

Last updated: 2021-12-27