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Support
FAQ
Before you contact the support team you can check our FAQ to see if you can find the answer yourself.
Warranty & Returns
Here you can find all the information about our warranty, return policies and how the support is handled.
Shipping & Delivery
Check which countries we can deliver to and the average delivery times.
Assembly Guides
Need Assembly Guides? We got you covered!
Software
Here you can find the Software for our Favo Mouse and Occhio Webcams.
Contact Support
Have any questions or need help with a product, don't hesitate to contact us. Our support team is always happy to assist!
General Questions
Our support team is always happy to assist! You can contact them via this form.
We have a two-year warranty on all of our products.
Yes, the warranty still applies. So it doesn’t matter where the product is purchased from.
The warranty covers basically everything except damages that are clearly made by the user. This could be stains or scratches for instance.
Mostly we try and solve cases by sending out spare parts. It’s quite hard to ship large items like desks and chairs across Europe so spare parts are usually the best method.
No, we only offer email support. If there is an issue we might require a copy of the receipt and pictures of the faults for instance. So email is easier for both parties. But we are quick to answer so no worries there!
Monday – Thursday: 07.30 – 16.00 (CET).
Friday: 07:00 – 14:00 (CET).
We are closed on the Weekends.
The support team always replies within 1 business day. So if you have not heard back from them something must have gone wrong with the form. You can contact them directly here: [email protected]
Our shipments are picked up around 14.00 so if you place your order early it will be sent out the same day. And you can find the average delivery times here.
Please check your spam inbox. If the confirmation is not there you can contact the support team here.
Please contact the support team right away! If the order has not been sent out they will be able to cancel it. Support form.
If your country is not included we cannot deliver to you directly from us. But you can contact the support team here. They can hopefully help you find a reseller.
Yes, if you are a VAT registered company we can set it up for you. Please contact us using the form at the bottom of this page. Make sure to write you VAT number so we can look it up.
Please contact the support team right away. If the order has not been sent out they will be able to update your order information. Support form.
Yes, we have a 14 days return policy so if you are unhappy with your product you can return it. But we do not offer free returns so the delivery cost must be paid by you. You can find more information here.
We have a 14 days return policy which starts when you have received the products. You can find more information here.
No, we do not offer free returns. The return cost must be paid by the customer. But we can help out with a return label so the return costs fall under our account. We will then deduct the cost from the refund. We usually have better deals with the shipping companies so we can get a better price.
No, unfortunately not. If you purchased a product from another reseller you need to contact them about returning the item. But if there are any issues with your product we are of course more than happy to assist you. Just send an email to our support team here.
Product Questions
You can look at our chair guide. This will hopefully help you find the perfect chair for you.
The PU leather is quite resistant to stains. In most cases you just need a damp cloth. For tougher stains you can use an alcohol based cleaning solution. Just make sure to wipe the alcohol away with water afterwards so the leather doesn’t dry out.
You can clean your fabric chair with a damp cloth or dry detergent which usually removes most forms of stains. You can also use a steam cleaner.
Depending on where the noise is coming from, you may be able to fix this issue yourself! Try and find the part that makes the sounds and lubricate it. You can find a detailed guide here.
In order to unlock the tilt-mechanism underneath the seat the left lever must be tilted upwards. And if it’s stuck you can try to lean backwards when you sit in the chair with a bit of extra force. Or you can ask someone to pull the backrest when you are sitting in the chair. This usually does the trick.
The backrest must be attached in order for the tilt-function to work. You need the extra leverage that the backrest provides.
On most model the screws are already attached to the chair. So please double check underneath the seat and on the sides of the backrest. But if they really are missing you can contact our support team using the form at the bottom of this page.
The wheels are made in a PU material and it’s possible they will leave marks on a sensitive floor. If you are worried I would recommend that you use a floormat.
We have a general assembly guide available here. It might not be the exact same model you have but the steps are pretty close to each other for all our different chair models.
100% natural rubber with a top layer of cloth.
Yes! You can find extra mouse pads under accessories.
Make sure that the screws are not tightened all the way during the assembly. In the final step you make sure that everything lines up and first then you go ahead and tighten the screws. You can find a video guide here.
Unfortunately we do not sell kits to convert the regular Arena to the motorized version.
You can find a detailed video guide here.
Microphones
Condenser microphones are quite sensitive, so to make the best of it, you should have it close to your mouth with a low gain. This will ensure that your voice is being picked up while background noise will be at a minimum.
Bidirectional – Picks up audio from the front and back.
Cardioid – Picks up audio from the front.
Cardioid -10 dB – Picks up audio from the front but with reduced sensitivity.
Omnidirectional – Picks up audio from all directions
Mice
Yes the mouse works but the software is unfortunately not supported. You can however control the DPI and LED with the mouse buttons.
You can rebind all buttons and keys through the software that we have available on the product page.
The RGB lighting can be controlled directly on the mouse, or via the software compatible with Windows!
Yes! The mouse has an impressive sensitvity range, from 200dpi to ~16000dpi!
The honeycomb design provides many purposes, the primary two being reduced weight and increased ventilation! It also allowed us to incorporate internal design elements as well.
Headset
Yes there is an audio splitter included which lets you connect the ARIA to most popular consoles such as Xbox, Playstation and Switch.
Yes! The microphone of the Aria headset is detachable.
Velocita Racing Stand
No you can use all chairs that have a five star wheelbase. You can either connect your chair using the provided straps or you can connect the stand directly to the wheelbase. You just need to pull out two of the wheels.
Yes! the Velocita can be adjusted to both left-handed and right-handed setups!
You can find a detailed video guide here!
Thank you for your interest in the products and services of Arozzi. This Limited Manufacturer Warranty applies to all products purchased from Arozzi Europe or any of our official resellers in Europe.
What does this limited warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the first two years from the date of purchase.
Warranty Period.
During the Warranty Period, Arozzi Europe will repair or replace, at no charge, product(s) or part(s) of a product that proves defective because of improper material or workmanship, under normal use and maintenance.
What will we do to correct problems?
Arozzi Europe will in first hand correct the problem by replacing the faulty part(s), at no charge, using new or refurbished replacement part(s).
How long does the coverage last?
The Warranty Period for any product. purchased from Arozzi Europe or any of the official resellers is 2 years from the date of purchase. A replacement product or part assumes the remaining warranty of the original product.
What does this limited warranty not cover? This Limited Warranty does not cover any problem that is caused by:
- Wear and Tear – Normal wear and tear from daily usage including but not limited to: Softening and flattening of the cushion foam and fibres, Wrinkling, Fading and Peeling.
- Alterations – Damages that have occurred during, or because of modifications of the products that have not been directly approved by us.
- Physical Abuse – Damages or alterations to the structure and/or material of the product, including but not limited to, dents, nicks, stains, or disassembly services; provided, that the defect is caused by such abuse or damage.
What do you have to do?
To obtain warranty service, you must first contact us through our contact form in order to determine the problem and the most appropriate solution for you. You can find the form below or click here.
We adopt a 14 days return policy which means that all non-personalized products purchased on this website may be returned to us within the time-frame. You need to contact us within 14 days after the product(s) came into your possession and the product(s) must be returned to us without any undue delays.
Returned products must be returned in the same condition as they were sent and they must be sent in its original packaging.
If the product is not faulty, (i.e. if you changed your mind or if you are unhappy with the product for some other reason), the cost of shipping will fall on you. And it is your responsibility that the package arrives safely to us so we recommend that you use a courier service where it is possible to track the shipment.
If the product is faulty when you receive it please contact us through our contact form and we will help you out (see more information under Manufacturer Warranty).
We reserve the right to give a partial refund in cases when the product(s) is not in an unused condition, is damaged or have missing parts not due to our error.
How returns work
Contact us through the contact form on our website and attach the invoice to the message as a proof of purchase. And please also write the reason for return.
We will then get back to you as soon as possible with information on where to send the product(s).
As soon as we have received the product(s) and made an inspection we will inform you of our decision.
If a refund is approved we will automatically credit the purchase to your credit card or original method of payment.
If the product(s) is damaged, not in its original condition or missing parts we will inform you if you are eligible for a partial refund. This is decided from case to case depending on the severity of the damages or what parts are missing.
Important: The return policy does not cover personalized products i.e products with a customized embroidery.
In cases where packages remain unclaimed at your local post office, or when deliveries are refused either at the point of delivery or during transit, Arozzi retains the authority to charge a handling fee. This fee is designed to cover the costs associated with the shipping and handling of the returned package.
The fee varies based on delivery country and size of the package.
For most countries we use the courier UPS. The only exception is Sweden where we use the shipping company PostNord. Orders to Sweden will be picked up around 15.30 (CET). The packages collected by UPS will be picked up between 13.00 – 14.00 (CET). So if you place your order early the packages will be shipped the same day.
All packages are sent from our warehouse in Sweden. When the order have been shipped you will receive an email to the address you entered during the checkout with information on how to track your package.
As of 2020-09-10 you will also be able to see the tracking information under orders when you are logged into your account.
UK specific information (Except Norther Ireland) -After Brexit came into affect the VAT and custom fees are handled differently. We are now only able to deliver orders to the UK with a product value above £135.
| Country | Average Delivery Time | Shipping Company |
|---|---|---|
| Åland Islands | 3 – 4 Business Days | UPS |
| Austria | 3 Business Days | UPS |
| Belgium | 2 Business Days | UPS |
| Bulgaria | 6 Business Days | UPS |
| Croatia | 5 – 6 Business Days | UPS |
| Czech Republic | 3 – 4 Business Days | UPS |
| Denmark | 1 – 2 Business Days | UPS / PostNord |
| Estonia | 3 Business Days | UPS |
| Finland | 3 Business Days | UPS / PostNord |
| France | 3 Business Days | UPS |
| Germany | 2 – 3 Business Days | UPS |
| Great Britain | 4-5 Business Days | UPS |
| Greece | 6 Business Days | UPS |
| Hungary | 6 Business Days | UPS |
| Italy | 3 Business Days | UPS |
| Latvia | 5 Business Days | UPS |
| Lithuania | 5 Business Days | UPS |
| Luxembourg | 2 – 3 Business Days | UPS |
| Netherlands | 2 Business Days | UPS |
| Norway | 3 Business Days | UPS / PostNord |
| Poland | 2 – 3 Business Days | UPS |
| Portugal | 4 – 5 Business Days | UPS |
| Republic of Ireland | 4 Business Days | UPS |
| Romania | 6 Business Days | UPS |
| Slovakia | 5 Business Days | UPS |
| Slovenia | 3 Business Days | UPS |
| Spain | 4 – 5 Business Days | UPS |
| Sweden | 1 – 2 Business Days | PostNord |
| Switzerland | 4 – 5 Business Days | UPS |
Favo Gaming Mouse
The Favo Software is not comatible with MAC OS.
Favo 2 Gaming Mouse
The Favo 2 Software is not comatible with MAC OS.
Need help with one of our products? Or maybe you just have a general question for Arozzi? Don't hesitate to contact us! The more information you provide the better we will be able to assist you.
In order to send out spare parts we require the following information from you:
1. Copy of the invoice / receipt
2. Photo of the problem(s)
3. Shipping address
4. Telephone number
*Note that the submissions to this form will be answered in English.