Support

Support

If you have any questions don't hesitate to contact us via the support form below.

FAQ

Frequently asked questions

Chairs

I have trouble getting my wheels into place when assembling the chair, how can i fix this?

When you are pushing the wheels into their place and having a hard time, try wiggle them a bit like shown in the video below and they should pop right in!

My gas piston does not go up or down, did I assemble it wrong?

On top of the gas piston there is a red protective plastic cap which needs to be removed prior to mounting it, see the reference picture below.

I noticed that I need to remove the red protective plastic cap on the gas piston after I assembled the chair, is there a way to do it once already assembled?

Yes, please click the link below for instruction on how to remove the bottom parts of the chair in orer to get to the gas piston.

 

CLICK HERE TO READ THE GUIDE

 

I am having a really hard time getting the screws into the backrest while assembling the chair, is there something wrong?

Make sure to clean all the screwholes prior to assembling it, there might be some residue left from the manufacture process of the chair which can cause a little bit of trouble when screwing the screws in place.
Also make sure not to screw one side too tight, if you do that you might end up having a real tough time to get the screws for the other side in place.

I don't understand how to attach the lumbar cushion, what do I do?

To attach the lumbar cushion in place you need to take the lower straps and pull them underneath the gap where the seat and backrest meet. Push them through to the other side, see picture below for reference!

Then take the upper straps and put them inside the cut out (see reference picture below) in the top of the chair and then attach the lower and upper straps into eachother.

How do I clean my PU leather chair?

Cleaning Pu leather is quite easy. Most stains are removed with water and a microfiber cloth.

  • Rubbin alcohol can remove ink stains easily from the PU leather.
  • All-purpose spray will remove liquids from the PU leather.
  • PVC moisturizers, reconditions and polishes PU leather and keeps them from cracking and peeling. This can extend the lifetime of your chair.

How do I clean my fabric chair?

The fabric is 100% polyester and it is marked with the laundry symbol W which is wet cleaning.

  • You can use water-based detergent with a steam vacuum or a dry cleaning detergent.
  • It is important that you use a mild detergent and that you don’t get the fabric too wet.

How do I remove the parts underneath the seat?

How do I replace the mechanism for my backrest?

My chair is squeaking. Any tips?

Payment and Deliveries

If I place an order now when will I receive it?

Our shipments are picked up around 14.00 so if you place your order early it will be sent out the same day. And you can find the average delivery times here.

What payment methods do you offer?

We offer the following payment methods:

Stripe – Pay directly with your credit/debit card.

PayPal – Pay via your PayPal account or your credit/debit card

Klarna Payments – This is only available for these countries: Austria, Denmark, Germany, Finland, Netherlands, Sweden, and United Kingdom

Bank Transfer – After the order is placed you will receive our bank details and you can then transfer the funds manually from your bank.

How much is the delivery?

We charge 9.95 Euro for each sent package. So larger items like chairs and desks costs 9.95 Euro each to ship out. But smaller items like microphones and headsets are sent together so there is only shipping cost for those.

Example – A customer orders the following products:
Vernazza Black Gaming Chair (One shipping fee)
Favo Gaming Mouse + Area Headset (One shipping fee)

The total shipping cost for this order would be 19.90 Euro.

I have placed an order but I have not recevied a confirmation email.

Please check your spam inbox. If the confirmation is not there you can contact the support team here.

I would like to cancel my order.

Please contact the support team right away! If the order has not been sent out they will be able to cancel it. Support form.

I don't see my country in the list of available countries to deliver to.

If your country is not included we cannot deliver to you directly from us. But you can contact the support team here. They can hopefully help you find a reseller.

I'm placing an order for a company. Can I get the order tax free?

Yes, you can enter your company’s VAT number at checkout. This will remove the extra taxes automatically.

I accidentely entered the wrong order information in the checkout. What can I do?

Please contact the support team right away. If the order has not been sent out they will be able to update your order information. Support form.

The product I want to purchase is out of stock. When will it be available?

You can sign up to a waitlist on the product page. This way you will receive an email as soon as the product is back in stock. If you want more detailed information you can contact the support team here.

Returns

If I'm not happy with my purchase can I return the product?

Yes, we have a 14 days return policy so if you are unhappy with your product you can return it. But we do not offer free returns so the delivery cost must be paid by you. You can find more information here.

How long is the return period?

We have a 14 days return policy which starts when you have received the products. You can find more information here.

Do you offer free returns?

No, we do not offer free returns. The return cost must be paid by the customer. But we can help out with a return label so the return costs fall under our account. We will then deduct the cost from the refund. We usually have better deals with the shipping companies so we can get a better price.

Can I return a product that was not purchased directly from you?

No, unfortunately not. If you purchased a product from another reseller you need to contact them about returning the item. But if there are any issues with your product we are of course more than happy to assist you. Just send an email to our support team here.

Warranty / Support

I have a problem with an Arozzi product. What should I do?

Our support team is always happy to assist! You can contact them via this form.

How long is the warranty?

We have a two-year warranty on all of our products.

Can I apply for warranty even if the product was not purchased directly from you?

Yes, the warranty still applies. So it doesn’t matter where the product is purchased from.

What does the warranty cover?

The warranty covers basically everything except damages that are clearly made by the user. This could be stains or scratches for instance.

How does the warranty work?

Mostly we try and solve cases by sending out spare parts. It’s quite hard to ship large items like desks and chairs across Europe so spare parts are usually the best method.

Do you have phone support?

No, we only offer email support. If there is an issue we might require a copy of the receipt and pictures of the faults for instance. So email is easier for both parties. But we are quick to answer so no worries there!

When is the office open?

Monday – Thursday: 07.30 – 16.00.

Friday: 07:00 – 14:00.

We are closed on the Weekends.

I have sent the support team a message via the contact form but I have not heard back from them?

The support team always replies within 1 business day. So if you have not heard back from them something must have gone wrong with the form. You can contact them directly here: support@arozzi.se

The product I purchased arrvied damaged. What should I do?

Please contact the support team here. Hopefully, they will be able to replace the damaged part. Otherwise, they will find another solution!

Manufacturer Warranty

Manufacturer Warranty

Thank you for your interest in the products and services of Arozzi. This Limited Manufacturer Warranty applies to all products purchased from Arozzi Europe or any of our official resellers in Europe.

What does this limited warranty cover?
This Limited Warranty covers any defects in material or workmanship under normal use during the first two years from the date of purchase.

Warranty Period.
During the Warranty Period, Arozzi Europe will repair or replace, at no charge, product(s) or part(s) of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

What will we do to correct problems?
Arozzi Europe will in first hand correct the problem by replacing the faulty part(s), at no charge, using new or refurbished replacement part(s).

How long does the coverage last?
The Warranty Period for any product purchased from Arozzi Europe or any of the official resellers is 2 years from the date of purchase.

A replacement product or part assumes the remaining warranty of the original product.

What does this limited warranty not cover?
This Limited Warranty does not cover any problem that is caused by:

  • Conditions, malfunctions or damage not resulting from defects in material or workmanship (i.e. stains, scratches and similar problems).

What do you have to do?
To obtain warranty service, you must first contact us through our contact form in order to determine the problem and the most appropriate solution for you. You can find it on the tab to the right.

Contact Support

Support Form

Need help with one of our products? Or maybe you just have a general question for Arozzi? Don't hesitate to contact us! The more information you provide the better we will be able to assist you.

Software

Favo Gaming Mouse

Windows

Download Software (EXE)

Download Software (RAR)

Download Software (ZIP)

The software is not compatible with MAC OSX.

Occhio Webcam

Windows

Download Software (ZIP)

MAC OSX

Download Software (ZIP)

Assembly Video Guides