Frequently asked questions
I have trouble getting my wheels into place when assembling the chair, how can i fix this?
When you are pushing the wheels into their place and having a hard time, try wiggle them a bit like shown in the video below and they should pop right in!
My gas piston does not go up or down, did I assemble it wrong?
On top of the gas piston there is a red protective plastic cap which needs to be removed prior to mounting it, see the reference picture below.
I noticed that I need to remove the red protective plastic cap on the gas piston after I assembled the chair, is there a way to do it once already assembled?
Yes, please click the link below for instruction on how to remove the bottom parts of the chair in orer to get to the gas piston.
I am having a really hard time getting the screws into the backrest while assembling the chair, is there something wrong?
Make sure to clean all the screwholes prior to assembling it, there might be some residue left from the manufacture process of the chair which can cause a little bit of trouble when screwing the screws in place.
Also make sure not to screw one side too tight, if you do that you might end up having a real tough time to get the screws for the other side in place.
I don't understand how to attach the lumbar cushion, what do I do?
To attach the lumbar cushion in place you need to take the lower straps and pull them underneath the gap where the seat and backrest meet. Push them through to the other side, see picture below for reference!
Then take the upper straps and put them inside the cut out (see reference picture below) in the top of the chair and then attach the lower and upper straps into eachother.
How do I clean my PU leather chair?
Cleaning Pu leather is quite easy. Most stains are removed with water and a microfiber cloth.
- Rubbin alcohol can remove ink stains easily from the PU leather.
- All-purpose spray will remove liquids from the PU leather.
- PVC moisturizers, reconditions and polishes PU leather and keeps them from cracking and peeling. This can extend the lifetime of your chair.
How do I clean my fabric chair?
The fabric is 100% polyester and it is marked with the laundry symbol W which is wet cleaning.
- You can use water-based detergent with a steam vacuum or a dry cleaning detergent.
- It is important that you use a mild detergent and that you don’t get the fabric too wet.
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