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FAQ

Frequently asked questions

Chairs

I have trouble getting my wheels into place when assembling the chair, how can i fix this?

When you are pushing the wheels into their place and having a hard time, try wiggle them a bit like shown in the video below and they should pop right in!

My gas piston does not go up or down, did I assemble it wrong?

On top of the gas piston there is a red protective plastic cap which needs to be removed prior to mounting it, see the reference picture below.

I noticed that I need to remove the red protective plastic cap on the gas piston after I assembled the chair, is there a way to do it once already assembled?

Yes, please click the link below for instruction on how to remove the bottom parts of the chair in orer to get to the gas piston.

 

CLICK HERE TO READ THE GUIDE

 

I am having a really hard time getting the screws into the backrest while assembling the chair, is there something wrong?

Make sure to clean all the screwholes prior to assembling it, there might be some residue left from the manufacture process of the chair which can cause a little bit of trouble when screwing the screws in place.
Also make sure not to screw one side too tight, if you do that you might end up having a real tough time to get the screws for the other side in place.

I don't understand how to attach the lumbar cushion, what do I do?

To attach the lumbar cushion in place you need to take the lower straps and pull them underneath the gap where the seat and backrest meet. Push them through to the other side, see picture below for reference!

Then take the upper straps and put them inside the cut out (see reference picture below) in the top of the chair and then attach the lower and upper straps into eachother.

How do I clean my PU leather chair?

Cleaning Pu leather is quite easy. Most stains are removed with water and a microfiber cloth.

  • Rubbin alcohol can remove ink stains easily from the PU leather.
  • All-purpose spray will remove liquids from the PU leather.
  • PVC moisturizers, reconditions and polishes PU leather and keeps them from cracking and peeling. This can extend the lifetime of your chair.

How do I clean my fabric chair?

The fabric is 100% polyester and it is marked with the laundry symbol W which is wet cleaning.

  • You can use water-based detergent with a steam vacuum or a dry cleaning detergent.
  • It is important that you use a mild detergent and that you don’t get the fabric too wet.
Manufacturer Warranty

产品质保

感谢您对我们的产品和服务感兴趣!我们此产品保质条款适用于所有 Arozzi Europe 或者Arozzi欧洲经销商的售出产品。

质保范围
本质保涵盖所有购买之日起两年内的所有正常使用中出现的产品材料或者工艺缺陷产品。

质保期限
在保修期内,Arozzi Europe 将免费维修或更换在正常使用情况下因材料缺陷或者工艺不当而导致的缺陷产品或者部件。

保修方法
会先免费使用新的或者翻新的配件替换缺陷配件。

质保时间
所有从Arozzi 欧洲或者Arozzi 欧洲经销商处购买的在两年保质期内的产品

替换的新产品或者配件延续此前购买的产品的保质期

质保范围
质保不包括以下情况:

  • 不是由产品本身的材料或者工艺缺陷 (污渍,划痕和类似问题)产生的故障或者损坏

您需要做的
要求保修服务,请通过我们的联系表联系我们,此联系表您可以在右侧选项卡中找到。

Support

客服

您需要我们的产品?或者您对Arozzi有任何建议?请联系我们。我们会尽最大努力帮助您。

Software

Favo Gaming Mouse

Windows

Download Software (EXE)

Download Software (RAR)

Download Software (ZIP)

The software is not compatible with MAC OSX.

安装指南视频